For referrers
Start a supported accommodation referral conversation
A clear, consent-led pathway for support coordinators, LACs, allied health, hospital and discharge teams, community services and schools in Geelong.
Supported accommodation
Refer for Ryrie Street or Charlemont
We consider the person's goals, preferred routine, assessed needs, household compatibility, current funding and consent before discussing a place.
General support is available from 8:00am–8:00pm, seven days a week. Direct support is individually structured around each person's goals, routine, assessed needs and approved funding, and may be delivered in agreed morning or afternoon blocks.
Referral pathways by audience
Who are you referring as?
Different teams need different things from us. Choose the description closest to your role to see what helps us respond well.
These are the audiences we welcome enquiries and referrals from. Naming a service does not imply partnership, affiliation, endorsement or an existing contract with Solara Living Care.
Support coordinators & local area coordinators
You are matching a person's goals to a living or community support arrangement.
- How our support model fits the person's stated goals
- Whether the funding in their plan aligns with the supports being considered
- Compatibility with people already living in a home, where relevant
- Timely follow-up: we acknowledge referrals within two business days
Hospital & discharge teams, including Barwon Health teams
You are planning a safe, unhurried transition out of hospital or short-term care.
- Consent from the person or their decision maker before we are contacted
- Indicative timeframes and any date pressures you are working to
- Continuity: who stays involved after the move, and what handover is needed
- For early triage: goals, current living situation, support needs at a high level, funding arrangement
Community, child/family & government services, including Meli and DFFH teams
You are coordinating around safeguarding, care arrangements or family circumstances.
- Safeguarding considerations and any current safety plans
- Who holds consent and decision-making authority
- Coordinated planning with other services already involved
- Clear responsibility: who does what, and who we contact first
Secondary schools & wellbeing teams
You are exploring age-appropriate youth program options for a student.
- Which youth program suits the young person's age and interests
- Family or guardian consent before an enquiry is made
- Transition support around school, holidays and routine changes
- Safeguarding and child safety expectations we work to
Who refers to us
We work alongside your team
- Support coordinators and specialist support coordinators
- Plan managers and financial intermediaries
- Schools, wellbeing teams and education providers
- Allied health professionals and behaviour support practitioners
- Hospital discharge and transitional care teams
- Families, guardians and self-referrals
What to have ready
- Person's first name or initials and age range — avoid sensitive clinical detail
- Current living situation and any timeframes
- Goals they are working towards
- High-level summary of support needs
- How funding is managed
- Confirmation that the person or decision maker consents to contact
- Services already involved and who remains the key contact
- Any relevant documents to upload securely
Referral pathway
Five steps, clearly documented
Submit
Send the referral form with a short summary of goals and needs.
Acknowledge
We confirm receipt and clarify anything missing, usually within two business days.
Assess
Suitability, compatibility, risk and funding are reviewed with consent.
Meet
A tour or meeting is arranged with the person and their supporters.
Confirm
Supports, charges and agreements are documented before commencement.
Referral form
Submit a referral
Please keep clinical detail high level at this stage. We request further information later, with the person's consent.
Questions
Referrer FAQ
How quickly will I hear back about a referral?
We aim to acknowledge referrals within two business days and provide an initial view on suitability shortly after, depending on the information available.
What information should I include?
A short summary of goals, current living situation, support needs and funding arrangements is enough to start. Detailed clinical or behavioural information is requested later, with consent.
Do you need consent before we refer?
Yes. Please confirm the person or their decision maker is aware of the referral and consents to Solara being contacted before submitting.
Can I upload documents securely?
Yes. The referral form includes an optional secure upload for referral summaries, service requests or plan extracts. Uploads are private and accessible only to authorised Solara staff.