Concierge living model
Independence with reliable support close at hand
Solara's own model combines flexible, planned support with access to a staffed environment, privacy, community connection and skill development.
The model
Support that steps back as confidence grows
Many people do not need someone beside them all day. What helps is knowing that when a bill arrives, a bus is missed or a plan changes, someone is reachable and knows them. That is the idea behind our concierge living model.
Assistance is agreed in advance, documented and reviewed. As people take on more themselves, support is adjusted so it never quietly becomes a substitute for independence.
Concierge Living is Solara's operating model, not an official NDIS funding category. It does not mean continuous one-to-one support or a universal 24/7 staffing promise.
Typical inclusions
- Planned daily and weekly assistance
- Prompting and support for appointments
- Meal planning, shopping and cooking support
- Household routines and personal organisation
- Community access and transport planning
- Coordination with allied health and other providers
Clear costs
Home costs and disability support stay separate
Accommodation
25% of the Disability Support Pension plus 100% of applicable Commonwealth Rent Assistance
This is the rent arrangement. The exact current amount is confirmed during enquiry and recorded before move-in.
Optional board
35% of the Disability Support Pension where an agreed board package applies
Board is optional. Depending on the agreed package, it may cover utilities, internet, furnishings and weekly groceries. Inclusions are confirmed before move-in.
NDIS-funded support
Person-specific support under an approved plan
Funding may cover agreed disability support linked to goals and assessed needs. It does not pay rent, board or ordinary living costs.
Final costs, package inclusions and available funding are confirmed during the suitability process and set out in writing before any agreement. No dollar amount is fixed on this page because pension and Rent Assistance rates can change.
See the full cost and support guideWhat makes it work
Six pillars of the model
Planned assistance
Support is scheduled around the person's week — mornings, meals, appointments, community activities and quieter evenings.
Accessible staff
Staff are reachable when something changes, so people can try things independently knowing help is available.
Skill development
Cooking, cleaning, laundry, budgeting, transport and appointment management practised in everyday routines.
Participant voice
Weekly resident meetings shape activities, meals and house routines. Feedback is invited, recorded and acted on.
Goal tracking
Goals are documented and reviewed monthly with the person, with progress shared with authorised stakeholders.
Predictable environment
Consistent staffing and clear routines reduce uncertainty and make the home easier to settle into.
Next step
See the model in practice
The concierge living model is used at our Ryrie Street residence. A tour is the easiest way to understand how the day-to-day works.